Last Updated: April 20, 2026

Refund & Cancellation Policy

This Refund & Cancellation Policy outlines your rights and our obligations regarding refunds and order cancellations for products and services purchased through our platforms. This policy is designed to ensure transparency, fairness, and compliance with applicable global consumer protection and commercial laws.

1. Definitions and Scope

  • •Company: Refers to Pillars e-Solution LLC (United States) and Wikriate Advanced Solutions (Kingdom of Saudi Arabia).
  • •Service / Platform: Refers to the websites: www.wicard.us, www.wicard.us.com, www.wicard.info, www.wicard.top, www.wicard.com.sa and all associated mobile applications.
  • •Physical Products: Refers to NFC-enabled products including bracelets, cards, rings, wallets, keychains, and tracking devices compatible with Apple Find My technology.

2. Cancellation Policy

Cancellation Window: Customers may request order cancellation within 24 hours from the time of purchase, provided that the product has not been prepared, shipped, or digitally activated.

Digital Products & Subscriptions: Once a digital service is activated or a product is linked to a user account, cancellation and refunds are no longer permitted.

Cancellation Method

Cancellation requests must be submitted via:

  • Email: sales@wicard.us.com
  • WhatsApp: +966 12 581 0555

3. Return Policy (Physical Products)

Due to the technical nature of our products (NFC & Tracking devices), the following standards apply:

Pre-Shipment Testing

All products undergo technical inspection and NFC chip activation prior to shipment to ensure full functionality and quality compliance.

Accepted Return Cases

  • If the product arrives physically damaged due to shipping (must be reported within 24 hours of delivery).
  • If a manufacturing defect in the NFC chip prevents it from functioning as intended upon initial use.

Non-Returnable Cases

  • Products that have been used, programmed, or linked to personal data.
  • Products that have been successfully activated and operated after delivery.
  • Products that have been tampered with, disassembled, or misused.
  • Products are not covered under extended warranty due to their personalized and direct-use nature.

4. Digital Services & Subscriptions

Digital services (including account upgrades and software-based features) are non-refundable once purchased and activated.

In case of a technical issue preventing proper use of the service, the company will resolve the issue, or provide compensation in the form of an extended subscription period. Refunds will only be considered if the issue cannot be resolved entirely.

5. Data Protection & Account Deletion

Self-Service Account Deletion Legal Notice

WiCard allows users to permanently delete their accounts directly through platform settings as part of data protection compliance. By deleting their account, users acknowledge and agree that:

  • •They waive any remaining rights to refunds, cancellations, or service access.
  • •All associated data and records will be permanently erased from our systems.
  • •Deleted data cannot be recovered under any circumstances.

6. Refund Processing

Processing Time & Method

Approved refunds will be processed within 14 business days. Refunds will be issued via the original payment method only.

Authorized Deductions

The company reserves the right to deduct:

  • Payment gateway fees
  • Shipping costs (if already dispatched)
  • Administrative processing fees

7. Contact Information

For inquiries regarding refunds, cancellations, or data protection, please contact:

HEAD OFFICE (UNITED STATES)

Pillars e-Solution LLC

Website: www.pillarasesolution.com

Email: sales@pillarasesolution.com

WhatsApp: +1 302 337 4810

Address: 16192 Coastal Highway, Lewes, Delaware 19958, USA

SALES & OPERATIONS (MIDDLE EAST)

Wikriate Advanced Solutions

Website: www.wikriate.com

Email: sales@wikriate.com

WhatsApp: +966 12 581 0555

Address: 7915 King Abdulaziz Road, Randa Tower, 4th Floor, Office 4011, Jeddah, Saudi Arabia